Best for: Enterprise systems where the client team must own the system afterward
Notable clients: Caterpillar, United Airlines, Cigna, UPS, Nasdaq, Pfizer, Comcast, Target, Marriott
Founded
2002
Offices
1 · Asheville
Entry price
Not published
Engagement model
Embedded
Typical timeline
Not published
Big Medium sell the transfer rather than the system. Every engagement is structured so the client team can run and extend the system without them afterward, and the studio states that goal publicly as a refusal to create dependency. The commercial consequence is unusual. They are working toward a point where you stop paying them, and the engagement is shaped backwards from that.
Josh Clark is principal and stays attached throughout. Roughly a tenth of the Fortune 100 sits on the client list, and twenty-five years of published writing plus two books on systems and interface practice mean the methodology is readable before you brief them. Capacity is the ceiling. This is a small principal-led team, so an organisation wanting a large embedded squad is asking for something the model cannot supply.
Skip if
You want a vendor to run your system indefinitely. The model is built around handing it back.